notjustthreads@gmail.com or call 519-587-4833 anytime between 10:00 a.m. and 6:00 p.m. Monday thru Friday. Please feel free to drop us a line to share your thoughts on the site, all comments welcome.
MAILING INSTRUCTIONS for customers who wish to send cheque or money orders are as follows: All cheques and money orders must be in Canadian Funds.
Please make cheque or money order payable to:
Michele Potter
Send mail to: 866 Con. #4, R.R. #3
Jarvis, ON N0A 1J0
Canada
All orders will be processed and shipped as soon as your personal cheque is cleared with the bank. Any questions please feel free to call Michele at 519-587-4833....thank you.
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BACK ORDERS: Not Just Threads at Potter's Paradise will notify you immediately in regards to any back orders. You have your choice of cancelling the back order or we will hold your order until the back order arrives and ship to you ASAP. Do to the high cost of shipping it is not feasible to ship back orders seperately. Thank-you in advance for understanding.
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DISCONTINUED MERCHANDISE: In the event that Not Just Threads at Potter's Paradise has discontinued merchandise, due to lack of availability from a supplier, I will notify you by email as soon as possible. Not Just Threads at Potter's Paradise will do our best to substitute your order with a product of higher or equal value if this occurs. If this is not possible you will immediately receive a full refund. You have your choice of cancelling your order or purchasing the replacement product.
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STORE POLICIES:
Not Just Threads at Potter's Paradise offers the following Returns Policy:
Software and Embroidery Designs are not returnable unless they are defective. If that is the case we will replace the software with a new one of the same program or design. Any order that was custom cut, such as stabilizers, elastic, fabric etc. is subject to a $15.00 re-stocking fee. Any product that come in a sealed package are returnable if the package has not been opened or dampered with in any way.
All other items are covered with our 100% Customer Satisfaction Guarantee. If you are not satisfied with (30) days of your delivery date we will refund your money, exchange or issue credit, whichever you prefer. Items must be new and in saleable condition.
Our prices are fair and competitive and our products are of the highest quality and value available. However, Due to fluctuations in market conditions beyond our control, prices are subject to change without notice. We will always attempt to inform you of any price changes when you place an order. All merchantise will be shipped and invoiced at the lowest prevailing price.
Not Just Threads at Potter's Paradise is not responsible for typographical errors.
Customers are responsible for shipping charges on returns and exchanges.
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STORE LOCATOR:
Not Just Threads at Potter's Paradise is an online business located in Jarvis, Ontario Canada. Any phone inquiries can be made Monday - Friday between the hours of 10:00a.m. and 6:00p.m. at 519-587-4833. If for some reason no one is there to take your call at the time, please leave a message or email notjustthreads@gmail.com and we will return or call or email A.S.A.P.
My local customers are welcome to come and pick up their orders and browse the products that I carry. Due to the fact that my business is run out of my home, this is arranged by appointment only.
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Privacy Statement
Not Just Threads at Potter's Paradise is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to notjustthreads@gmail.com with "unsubscribe" as the subject line.Not Just Threads at Potter's Paradise does not sell, trade or rent your personal information to others.
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